Frequently asked questions

What services do you provide under the NDIS?

At Mind Samba, we offer a range of services tailored to support individuals with mental health challenges. Our services include:

Individual Support: One-on-one sessions to help clients develop coping strategies, build resilience, and improve their overall mental well-being.

Group Workshops: Facilitated group sessions that promote social interaction, skill development, and shared learning experiences.

Psychosocial Coaching: Programs designed to help clients and their families about mental health conditions, treatment options, and effective coping mechanisms.

Behaviour Support: Personalized behaviour plans that aim to reduce challenging behaviours and promote positive outcomes.

How do you ensure quality care for your clients?

At Mind Samba, we prioritise quality care by:

• Qualified Staff: All our support workers and mental health professionals are highly trained and experienced in working with individuals with mental health issues. Each staff member is required to sign our service agreement that details expected professional behaviours.

• Person-Centred Approach: We tailor our services to meet the unique needs and preferences of each client, ensuring they are actively involved in their care planning.

• Continuous Improvement: We regularly seek feedback from clients and their families to improve our services and maintain high standards of care.

• Compliance with NDIS Standards: We adhere to all NDIS guidelines and standards to ensure safe, effective, and respectful support, including procedure that focus on managing Conflict of Interest, and Sexual Harassment Policies and Procedures.